Refund policy

Cancellations and returns
You may cancel before production begins for a full refund to your original payment method. Custom orders are not returnable once production starts.

Problems with delivered orders
Report any problem within 24 hours of delivery to orders@printandcoil.com with your order details, a description, and photos of the issue.

For confirmed printing or binding errors made by Print & Coil, or confirmed shipping damage, we will provide a reprint and cover standard shipping. Customer-supplied file errors are not covered once the files have been approved.

Lost packages
If the carrier confirms your package is lost, we will reprint and reship at our expense. Contact orders@printandcoil.com with your order details. The 24-hour reporting window does not apply to packages never delivered.